Features
Everything ManageBiz does to help you listen, respond and improve.
Unified review inbox
Every review from every connected platform, newest first. Filter by unreplied, negative or flagged, narrow by platform, and search by reviewer name or content.
- All platforms in one list
- Unreplied / Negative / Flagged filters
- Full-text search
- Flag reviews for follow-up
AI reply suggestions
ManageBiz drafts a short reply in natural Bahasa Indonesia that addresses what the customer actually said. Choose a tone, edit freely, then post or copy it.
- Friendly, formal or concise tone
- Natural Bahasa Indonesia
- Post directly to Google with Business Profile access
- Copy-ready drafts for every other platform
Sentiment & topic analytics
Every review is classified as positive, neutral or negative, with the topics it mentions. See your rating trend over 1–12 months and which topics drive praise or complaints.
- Monthly rating trend
- Sentiment breakdown
- Topics: taste, price, service, speed…
- Per-platform averages
Alerts that matter
New 1–2 star reviews are highlighted on your dashboard and trigger a notification in the mobile app, and a weekly digest every Monday morning sums up how the week went.
- Negative review notifications (mobile)
- Weekly digest
- Inbox badge for unanswered negatives
Supported platforms
Google Maps
Search for your listing or paste its Maps link. Reviews sync automatically; replies post directly with Business Profile API access.
GoFood
Import the review export (CSV or Excel) from your GoFood merchant portal. Re-import any time to refresh.
GrabFood
Import the review export (CSV or Excel) from your GrabFood merchant portal. Re-import any time to refresh.
ShopeeFood
Import the review export (CSV or Excel) from your ShopeeFood merchant portal. Re-import any time to refresh.
TikTok Shop
Import the review export (CSV or Excel) from your TikTok Shop merchant portal. Re-import any time to refresh.
Tripadvisor
Search and connect via the Tripadvisor Content API (the latest reviews per location).
Traveloka
Import the review export (CSV or Excel) from your Traveloka merchant portal. Re-import any time to refresh.