Frequently asked questions about ManageBiz.
Sign up with your name, email and a password at /register. Your 14-day trial starts immediately — no credit card needed. We'll email you a link to confirm your address.
Yes. ManageBiz has an iPhone app and an Android app that use the same account, so you can reply on the go and get notified about negative reviews.
Use "Forgot password?" on the sign-in page. We'll email you a link to choose a new password; it works once and expires after 1 hour.
Open Sources → Google Maps. Sign in with Google and search for your business by name, or paste the share link of your Google Maps listing. The first sync usually takes 30–90 seconds.
These platforms have no public review API, so reviews are imported from a file. Export your reviews (CSV or Excel) from the merchant portal, then open Sources → the platform → upload the file with your outlet name. We detect common columns such as name, rating/bintang, review/ulasan and date/tanggal.
Import a newer export with the same outlet name. Reviews are merged, so nothing is duplicated.
Search for your hotel or restaurant in Sources → Tripadvisor and connect it. The Tripadvisor Content API provides the most recent reviews for each location.
Google and Tripadvisor connections sync automatically in the background, and you can press "Sync now" on any connection. After a sync, AI analysis of new reviews follows within a few minutes.
Pausing skips syncing but keeps all reviews. Disconnecting removes the connection and permanently deletes its reviews.
For Google listings connected through a Google account with Business Profile API access, yes — replies are posted to Google for you. For all other sources, ManageBiz drafts the reply, you copy it into the platform, then mark the review as replied.
AI replies are written in natural Bahasa Indonesia — whatever language the review was in — and you can pick a friendly, formal or concise tone. You can always edit the draft before sending.
AI analysis runs in batches every few minutes. New reviews show sentiment and topics shortly after they arrive.
Open the ManageBiz app on your iPhone or Android phone, go to Account → Upgrade, and choose a plan. Payment goes through your App Store or Google Play account, and the plan applies everywhere you sign in, including the web.
Use the subscriptions page of the store you subscribed with: on iPhone, Settings → your name → Subscriptions; on Android, Google Play → Payments & subscriptions. Refunds are handled by Apple or Google under their policies.
Go to Account → Delete account and confirm with your password. Your account, businesses, connections and reviews are deleted permanently. See /delete-account for details.
Only you can see your account data. See our Privacy Policy for what we store, why, and which providers process it.
Still need help?
Our team usually replies within one business day.